Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, uncut, uncolored, unaltered, with the lace intact, tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at iyrscomeliness@gmail.com. Returns must be approved in advance. We will provide the return address after your return request is approved. Please do not send any item back without authorization.

If your return is accepted, we’ll send instructions explaining how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at iyrscomeliness@gmail.com.

Return shipping
For non-defective returns, customers are responsible for arranging and paying for return shipping. If an item is defective, damaged, or incorrect, contact us before shipping it back so we can review the case and provide the appropriate instructions. Original shipping charges and expedited-shipping surcharges are non-refundable, except where required by law or when the return is due to our error.

Restocking fee
We do not charge a restocking fee for an approved return. For a non-defective return, the customer remains responsible for arranging and paying for return shipping. Original shipping charges and expedited-shipping surcharges are non-refundable except where required by law or when the return is due to our error.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene and quality reasons, we cannot accept returns of hair products that have been worn, washed, cut, colored, altered, or had the lace cut or tags removed. Custom-made and personalized products are non-returnable unless defective. Wholesale orders are subject to the terms agreed before payment. Sale items and gift cards are final sale except where required by law or when an item arrives defective or incorrect.

Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to return the original item after approval and place a separate order.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. It may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at iyrscomeliness@gmail.com.